Spa Etiquette

Hospitals & Locations > TriHealth Fitness & Health Pavilion

Spa services are available to members and non-members of the TriHealth Fitness & Health Pavilion.

General Information

Timeliness

Please arrive 10 minutes before your appointment and 15 minutes before your first visit or any multi-service appointment.

Spa Attire

You will receive a spa robe to wear between treatments. Please leave jewelry and valuables at home. Undergarments may be worn during treatments.

Cell Phones

Please turn off cell phones or switch them to silent mode.

Gratuity

Tipping a spa professional is always up to our guests’ discretion.

Refunds

Products may be exchanged for spa credit, if unopened. No cash refunds.

Appointments

We prefer that our clients schedule an appointment, although we do our best to accommodate walk-in appointments. For appointments, call (513) 985-6772.

Policies

Cancellation and Rescheduling Policy

Please provide us with at least 24 hours’ notice of any schedule changes. A credit card number is required to reserve multi-service or package appointments. Multi-services or packages canceled within 12 hours of the scheduled service time will be charged 50 percent of the cost for the appointment missed.

Child Care

The Pavilion Spa is an adult area for ages 14 and older, unless a younger child is receiving a service. Child care is available for a two-hour maximum in the Pavilion's on-site Kids’ Life Center at a nominal fee.

Payment

We accept cash, check, American Express, Visa, MasterCard and Discover Card. Pavilion members may charge services and products to their house account. TriHealth team members are eligible for payroll deduction. 

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