Coronavirus Information

Click to learn about our safety, cleanliness & Readiness during COVID-19

Click for Access to COVID-19 Assessment & Care(pdf)

Evaluación de COVID-19 Acceso a la atención(pdf)

The health and safety of our patients and our community is our top priority!

Currently, we are taking these precautions to provide a safe environment:

• Patients, visitors and team members all are being screened before entering any TriHealth facility.
• Everyone at our facilities must wear masks.
• Visitors may be limited in some areas for patient safety. Call ahead before coming.
• We have instituted expanded cleaning practices and policies.

Updated Hospital/Inpatient Visitor Restrictions* - Effective May 18, 2020 at 8 a.m.

One Visitor Allowed Per Patient Per Day

Thank you for your understanding and assistance to keep everyone safe!

• 1 visitor will be allowed in the hospital setting with the following stipulations:
  • Visiting hours are 9 a.m.-7 p.m. at each facility.
  • Only a single person may visit each day (visitors cannot swap in/out throughout the day).
  • Visitors are required to wear a mask at all times – NO EXCEPTIONS.
  • Visitor must be 16 years or older.
  • Visitor must be screened for COVID-19 symptoms. If symptoms are present, visitor will be denied entry to the facility.
  • Potential visitors should review CDC and ODH guidelines for individuals with advanced age and chronic medical conditions and avoid visiting hospital if these apply.
• COVID-19 positive or suspected-positive patients will not be allowed a visitor, unless they are at the end of life.
• The following exceptions apply:
  • Patients at the end of life will be allowed more than one visitor at a time.
  • Pediatric patients may have both parents accompany them at all times (2 visitors max).
  • Maternity patients may have a support person with them at all times.
  • Psychiatric patients may have necessary visitors, per their physician’s recommendation.
  • If a patient has a special circumstance, additional exceptions may be allowed. Please speak with your care provider for guidance.

*UPDATE: Visitor Restrictions have been eased. Each outpatient is allowed 1 visitor per patient, at the discretion of the clinical staff. Please inquire with your provider or staff at TriHealth locations.

Download Hospital/Inpatient Visitor Restrictions

Patient Visitors in the Emergency Department (ED) During COVID-19

• The ED will allow one visitor per patient per day.
• Visitors will remain in the room, with the patient at all times.
• Visitors will wear mask at all times with no exceptions.
• Visitors will be allowed to follow patient to an admission room during the hospital determined visiting hours of 9a- 7p. If hospitalization occurs after 7pm, the visitor must leave the facility, unless the patient’s condition is critical.
• Visitors must be 16 years of age or older.
• COVID-19 positive or COVID-19 suspected patients may not have a visitor.
• Pediatric patients may have both parents in attendance if negative COVID-19 screen.

You can help keep all of us safe by:

• Vigilant hand washing with soap and water is important (alcohol gel can be used as a secondary substitute for prevention).
• If you have symptoms of fever, chills or cough, and have concerns about either the Flu or other viral conditions including Coronavirus, call your primary care physician office first for assistance.
• Please call ahead before coming into the office. For the protection of our community and other patients, TriHealth Physician Partners is utilizing a triage response which starts with a phone call and/or e-message communication.
• Important: COVID-19 and the signs of a heart attack: The warning signs of a heart attack are very similar to some of the signs and symptoms of COVID-19. That is why it is VERY important that you don’t ignore those signs and symptoms. Click here for more information.

Thank you for your patience as we work together for the health and safety of all.

Information and Resources

• Ohio Coronavirus Hotline: 1-833-4ASKODH (1-833-427-5634)
• Information on COVID-19 testing at TriHealth for pre-operative and symptomatic patients
• Drive-Through COVID-19 Testing in Collaboration With The HealthCare Connection in Lincoln Heights and Mt. Healthy During Select Dates Through Summer(pdf)
• TriHealth Access to COVID-19 Assessment and Care flier (pdf)
• TriHealth's Commitment to Safety, Cleanliness and Readiness
• Listing of community and pop-up testing locations in Ohio - Ohio Department of Health
• Convalescent Plasma Treatment of COVID-19
• Coronavirus-19 Patient Education (pdf)
• COVID-19 Coronavirus Patient Discharge Instructions (pdf)
• COVID-19 Household Precautions (pdf)
• Cough Precautions Flyer (pdf)
• Coronavirus Fact Sheet from the Centers for Disease Control (pdf)
• COVID-19 Coronavirus Household Checklist from the Ohio Department of Health (pdf)
• TriHealth Access Restrictions for Suppliers, Contractors and Partners (pdf)