Coronavirus Information

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Click to learn about our safety, cleanliness & Readiness during COVID-19

Click for Access to COVID-19 Assessment & Care(pdf)

Evaluación de COVID-19 Acceso a la atención(pdf)

The health and safety of our patients and our community is our top priority!

Currently, we are taking these precautions to provide a safe environment:

  • Patients, visitors and team members all are being screened before entering any TriHealth facility.
  • Everyone at our facilities must wear masks.
  • Visitors may be limited in some areas for patient safety. Call ahead before coming.
  • We have instituted expanded cleaning practices and policies.

Updated Visitor Policy - Effective Wednesday, November 11

As the number of COVID-19 cases and hospitalizations continues to increase at TriHealth and throughout the region, our Command Center and physician leaders have decided to amend our inpatient visitor policy to allow 1 visitor per patient per day in our hospitals. TriHealth’s top priority is to ensure the safety of our team members, physicians, patients, visitors and community. By limiting our policy to 1 visitor per day per patient in inpatient/hospital settings, we can better control and maintain social distancing and reduce the potential for increased spread of the disease in our care settings.

Current visitor restrictions in outpatient, ED, procedural areas, physician offices/practices and ambulatory remains restricted to 1 visitor per day, due to social distancing requirements and space constraints in the care setting.

Updated Visitor Policy – Inpatient and Med Surg

  • 1 visitor per patient, except when the patient is in isolation:
    • Special circumstances and exceptions listed below, which will be handled on a case by case basis by clinical team.
    • Allowed visitors for each patient will continue to be documented in Epic.
  • Restricted visiting hours remain in effect – 9am - 7pm daily:
    • No restriction on the duration of each visit.
    • The 1 visitor may leave and return during the day of the visit during visiting hours.
    • The visitor may stay overnight.
  • All incoming visitors will continue to be screened for COVID-19 symptoms and must wear a mask:
    • If symptoms are suspected or detected, the visitor will be denied entry.
    • If the visitor refuses to wear a mask, they will be denied entry.
  • Age restrictions: the minimum age for inpatient visitors is 15 years of age
    • In the Outpatient, ED, procedural areas, physician offices/practices and ambulatory setting where the 1-visitor restriction remains in force, the minimum age remains 16 years and above.
  • COVID-19 patients in isolation will not be allowed visitors, with the exception of end of life care.

EXCEPTIONS to Updated Inpatient Visitor Policy

  • The newly revised inpatient visitor policy does not supersede existing policies in place for special circumstances.
  • The following areas have existing processes in place that do not change as a result of the updated inpatient visitor policy:
    • Maternity–1 visitor per day and overnight.
    • Pediatrics–Physician office/practices, ambulatory and outpatient–2 visitors allowed with visit, must be 16 and above.
    • NICU –2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • Special Care Nursery (SCN) at Bethesda North-2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • Psych–handled on case by case basis at the local level.
    • End of Life Care–handled on a case by case basis at the local level.
    • CVICU and MSICU –1visitor per day is allowed, but visiting hours are 9am-1pm and visitors must beage16 years and above.
    • Bethesda North ICU–visiting hours are 9am-7pm
    • ED–1 visitor per day.
  • Outpatient, procedural areas, physician offices/practices and ambulatory remain underthe1 visitor policy, due to space considerations in the care areas.

Download Hospital/Inpatient Visitor Restrictions

Patient Visitors in the Emergency Department during COVID-19

One Visitor Allowed Per Patient Per Day

  • The Emergency Department (ED) will allow one visitor per patient per day.
  • The visitors name, phone number and permission to speak about patient condition will be documented in the ED medical record.
  • Visitors will remain in the room, with the patient at all times.
  • Visitors will wear a mask at all times with no exceptions*.
  • Visitors will be allowed to follow patient to an admission room during the hospital determined visiting hours of 9a- 7p.
  • Visitors must be 16 years of age or older.
  • COVID-19 positive or COVID-19 suspected patients may not have a visitor.
  • Pediatric patients may have both parents in attendance if negative COVID-19 screen.

*If visitor refuses to wear a mask, explain the reason for wearing the mask (safety for them and others). If any confrontation, notify security to handle situation.

Visitor Identification Process:

  • Visitor will be screened for COVID-19 at entrance to ED. If any signs and symptoms of COVID-19are identified, the visitor will be directed to wait in the car.
  • If visitor has no signs and symptoms of COVID-19, a visitor sticker will be provided by a TriHealth team member.
  • The visitor name, phone number and permission to speak about patient condition will be asked and documented in the ED medical record.
  • If the patient requires admission, the ED nurse will relay to the admission nurse that the patient has a visitor and that information is in the medical record for the day.

Outpatient Visitor Policy

Up to One Visitor Allowed Per Patient Per Day if Necessary

  • Up to 1 visitor will be allowed to accompany patients in the outpatient, ED, procedural areas, physician offices/practices and ambulatory setting if necessary.
    • Visitors are required to wear a mask at all times – NO EXCEPTIONS.
    • Visitor must be 16 years or older.
    • Visitor must be screened for COVID-19 symptoms. If symptoms are present, visitor will be denied entry to the facility.
    • For pediatrics patients - Visits to physician office/practices, ambulatory and outpatient – 2 visitors allowed if necessary with visit, must be 16 and above.

You can help keep all of us safe by:

  • Vigilant hand washing with soap and water is important (alcohol gel can be used as a secondary substitute for prevention).
  • If you have symptoms of fever, chills or cough, and have concerns about either the Flu or other viral conditions including Coronavirus, call your primary care physician office first for assistance.
  • Please call ahead before coming into the office. For the protection of our community and other patients, TriHealth Physician Partners is utilizing a triage response which starts with a phone call and/or e-message communication.
  • Important: COVID-19 and the signs of a heart attack: The warning signs of a heart attack are very similar to some of the signs and symptoms of COVID-19. That is why it is VERY important that you don’t ignore those signs and symptoms. Click here for more information.

Thank you for your patience as we work together for the health and safety of all.

Information and Resources

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