Coronavirus Information

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Click to learn about our safety, cleanliness & Readiness during COVID-19

Click for Access to COVID-19 Assessment & Care(pdf)

Evaluación de COVID-19 Acceso a la atención(pdf)

The health and safety of our patients and our community is our top priority!

Currently, we are taking these precautions to provide a safe environment:

  • Patients, visitors and team members all are being screened before entering any TriHealth facility.
  • Everyone at our facilities must wear masks.
  • Visitors may be limited in some areas for patient safety. Call ahead before coming.
  • We have instituted expanded cleaning practices and policies.

Compassionate Visitor Policy - Effect Monday, September 14 at 8 a.m.

One of the most difficult adjustments in the clinical setting during the COVID-19 pandemic has been the visitor restrictions required to maintain social distancing and reduce the potential for spread of COVID-19 in our care settings. We led the way in easing the recommended “no visitor” restrictions back in May by allowing a single visitor, and now TriHealth is once again leading the way in delivering the most compassionate care possible by allowing an additional visitor for each patient in the inpatient setting.

Current visitor restrictions in outpatient, ED, procedural areas, physician offices/practices and ambulatory remains restricted to 1 visitor per day, due to social distancing requirements and space constraints in the care setting. Additionally, as flu season approaches, we are confident the new Compassionate Visitor Policy will provide the safest environment possible to also mitigate spread of the flu.

Compassionate Visitor Policy – Inpatient and Med Surg

  • 2 visitors at a time, per patient, except when the patient is in isolation:
    • Special circumstances and exceptions listed below, which will be handled on a case by case basis by clinical team.
    • The 2 allowed visitors cannot trade off during each single 24-hour time period. They may trade off at the beginning of each day or end of each day.
    • Allowed visitors for each patient will continue to be documented in Epic.
  • Restricted visiting hours remain in effect – 9am - 7pm daily:
    • No restriction on the duration of each visit, but once visitors leave for the day they cannot return until the following day.
    • 1 visitor may stay overnight, must be one of the 2 visitors from that day.
  • All incoming visitors will continue to be screened for COVID-19 symptoms and must wear a mask:
    • If symptoms are suspected or detected, the visitor will be denied entry.
    • If the visitor refuses to wear a mask, they will be denied entry.
  • This expanded visitor policy will be in effect as long as TriHealth PPE supplies remain adequate to provide each visitor with the necessary PPE. Should supply levels change, the visitor restrictions could be rolled back.
  • R-factor must remain under 1.5. As of today, the Hamilton county R-factor is less than .9, but if any changes in R-factor occur it could result in visitor restrictions being rolled back.
  • Age restrictions have been eased – children age 15 and above may count as 1 visitor:
    • In the Outpatient, ED, procedural areas, physician offices/practices and ambulatory setting where the 1-visitor restriction remains in force, the minimum age remains 16 and above.
  • COVID-19 patients in isolation will not be allowed visitors, with the exception of end of life care.

EXCEPTIONS to Compassionate Visitor Policy

  • The new Compassionate Visitor Policy does not supersede existing policies in place for special circumstances.
  • The following areas have existing processes in place that do not change as a result of the Compassionate Visitor Policy:
    • Maternity – 1 visitor per day and overnight.
    • Pediatrics – Physician office/practices, ambulatory and outpatient – 2 visitors allowed with visit, must be 16 and above.
    • NICU – 2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • Special Care Nursery (SCN) at Bethesda North - 2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • Psych – handled on case by case basis at the local level.
    • End of Life Care –handled on a case by case basis at the local level.
    • CVICU and MSICU – two visitors per day are allowed, but visiting hours are 9am-1pm and visitors must be 16 years or older.
    • ED – 1 visitor per day.
      • UPDATE: The visitor may now accompany the patient to the floor if the patient is admitted after 7pm, and depending on the floor admitted, the Compassionate Visitor policy may then go into effect.
  • Outpatient, procedural areas, physician offices/practices and ambulatory remain under the 1 visitor policy, due to space considerations in the care areas.
  • Space restrictions (social distancing requirements) may supersede 2 visitor policy at any time. The care area must allow for the additional visitors and proper social distancing, as determined by clinical staff at the local level. The 2-visitor policy is not a guarantee in all inpatient and med surg areas.

Download Hospital/Inpatient Visitor Restrictions

Patient Visitors in the Emergency Department during COVID-19

One Visitor Allowed Per Patient Per Day

  • The Emergency Department (ED) will allow one visitor per patient per day.
  • The visitors name, phone number and permission to speak about patient condition will be documented in the ED medical record.
  • Visitors will remain in the room, with the patient at all times.
  • Visitors will wear a mask at all times with no exceptions*.
  • Visitors will be allowed to follow patient to an admission room during the hospital determined visiting hours of 9a- 7p.
  • Visitors must be 16 years of age or older.
  • COVID-19 positive or COVID-19 suspected patients may not have a visitor.
  • Pediatric patients may have both parents in attendance if negative COVID-19 screen.

*If visitor refuses to wear a mask, explain the reason for wearing the mask (safety for them and others). If any confrontation, notify security to handle situation.

Visitor Identification Process:

  • Visitor will be screened for COVID-19 at entrance to ED. If any signs and symptoms of COVID-19are identified, the visitor will be directed to wait in the car.
  • If visitor has no signs and symptoms of COVID-19, a visitor sticker will be provided by a TriHealth team member.
  • The visitor name, phone number and permission to speak about patient condition will be asked and documented in the ED medical record.
  • If the patient requires admission, the ED nurse will relay to the admission nurse that the patient has a visitor and that information is in the medical record for the day.

Outpatient Visitor Policy

Up to One Visitor Allowed Per Patient Per Day if Necessary

  • Up to 1 visitor will be allowed to accompany patients in the outpatient, ED, procedural areas, physician offices/practices and ambulatory setting if necessary.
    • Visitors are required to wear a mask at all times – NO EXCEPTIONS.
    • Visitor must be 16 years or older.
    • Visitor must be screened for COVID-19 symptoms. If symptoms are present, visitor will be denied entry to the facility.
    • For pediatrics patients - Visits to physician office/practices, ambulatory and outpatient – 2 visitors allowed if necessary with visit, must be 16 and above.

You can help keep all of us safe by:

  • Vigilant hand washing with soap and water is important (alcohol gel can be used as a secondary substitute for prevention).
  • If you have symptoms of fever, chills or cough, and have concerns about either the Flu or other viral conditions including Coronavirus, call your primary care physician office first for assistance.
  • Please call ahead before coming into the office. For the protection of our community and other patients, TriHealth Physician Partners is utilizing a triage response which starts with a phone call and/or e-message communication.
  • Important: COVID-19 and the signs of a heart attack: The warning signs of a heart attack are very similar to some of the signs and symptoms of COVID-19. That is why it is VERY important that you don’t ignore those signs and symptoms. Click here for more information.

Thank you for your patience as we work together for the health and safety of all.

Information and Resources

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