TriHealth COVID-19 Vaccine Distribution FAQs

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When can I get the vaccine?

TriHealth is following Governor Mike DeWine’s rollout plan providing vaccination in phases. As supply is delivered, patients will be welcomed when they meet the rollout eligibility.

Update: As of March 29, 2021, everyone age 16 and older is eligible to receive the COVID-19 vaccine.

For updated information regarding eligibility, visit

Where will vaccines be given out?

TriHealth has established COVID-19 vaccine clinics throughout the region. Locations will be updated on the webpage. Physician offices WILL NOT distribute or be able to schedule vaccines for patients. Supply is limited, so please be patient as it will take time to vaccinate the entire community.

How do I schedule an appointment?

There are several ways to schedule through TriHealth.

  1. Self-Scheduling Directly through MyChart: Go to and log in. Under MENU, click on SCHEDULE AN APPOINTMENT, then COVID VACCINE 1ST DOSE. Follow the instructions to pick the best day, time and location for you.(Scheduling instructions and tutorial video available at and in MyChart.) If you do not have MyChart, you can sign up at
  2. Self-Scheduling through Go to and click on the blue SCHEDULE A COVID-19 VACCINE WITHOUT AMYCHART ACCOUNT button. Follow the instructions to pick the best day, time and location for you.(Scheduling instructions and tutorial video available
  3. TriHealth COVID-19 Vaccine Call Center: Call 513-86COVID or 513 862 6843. Do this if you do not have a way to schedule online.

If you cannot find an open appointment through TriHealth , you are encouraged to check back or visit the ODH site. Go to or call1 833 4 ASK ODH (1 833 427 5634) for community vaccination locations near you.

Who is allowed to come with me to the vaccine appointment?

Only one caregiver may escort you to the clinic if necessary; no children will be allowed.

Do minors need someone to accompany them to receive the COVID-19 vaccine?

Minors age 16 and 17 who are receiving vaccines must be accompanied by a parent or guardian.

When will the call center be open?

The Call Center line will be open for scheduling when TriHealth has received vaccine doses and appointments are available.

Can I walk in?

No, walk-in appointments are not available. You must be preregistered for a vaccine appointment.

Can I get a vaccine at my doctor’s office?

Physician offices are not scheduling COVID-19 vaccinations and vaccinations are not available in ANY physician office. Vaccinations are only available through the COVID-19 vaccination sites.

Do I have to pay?

There is no out-of-pocket cost for the COVID-19 vaccine, but your insurance information will be requested.

Will you bill my insurance?

Insurance will be billed for the encounter, but there is no cost for the COVID-19 vaccine. There will be no out-of-pocket cost for patients for the COVID-19 vaccination.

I have no transportation to get to a vaccine appointment

A. Do you have someone that may be willing to drive you?
B. You can visit
C. Bus line locations

Which vaccine will I receive?

Moderna, Pfizer, and J&J/Janssen vaccines are all currently available. Vaccine type will depend on distribution location and availability, but you will receive the same vaccine for your second dose if two doses are required. (J&J/Janssen requires just one dose)

Do I need to get the same vaccine as my first shot for my second?

Yes, if you receive a vaccine that requires two doses, the first dose and the second need to be the same. Your second dose will be scheduled when you receive your first vaccine dose and you’ll need to be available 21 or 28 days after your first dose, depending on the vaccine. It’s very important that you keep your second appointment to get the full benefit of the vaccination. Note: J&J/Janssen requires a single dose.

I am not sure I want the vaccine.

Talk with your physician, visit, the Ohio Department of Health or CDC vaccine websites for information about efficacy, safety, side effects and more.

What if I can’t schedule my second shot?

We can only schedule the first shot if you can also schedule your second shot. Your second shot will be scheduled when you receive your first vaccine. Both Pfizer and Moderna require two doses. J&J/Janssen requires a single dose.

How do I sign up for MyChart?

You can register for a MyChart account by visiting

Can I schedule my family to get the vaccination the same day as me?

TriHealth is following the guidance from Governor Mike DeWine and vaccines are being released based on age of patients, health conditions, etc. Details regarding the rollout can be found on the OhioDepartment of Health website.

If you are scheduling for more than one person, each person needs their own appointment. To schedule appointments for more than two people, completely close your internet browser after scheduling the first two and navigate back to to start a new session.

Will you send me a confirmation?

You will receive confirmation in MyChart. If you do not have access to MyChart you will receive a paper confirmation via U.S. mail.

Where do I go for my vaccination?

TriHealth has locations throughout Greater Cincinnati and additional locations will follow based on community demand and vaccine supply. To learn about locations near you, call 513 86COVID to reach the TriHealth COVID-19 Vaccination Center or visit

Will this be in my medical record?

Yes. A record of your COVID-19 vaccination will be saved in your Electronic Medical Record (EPIC)

What if I decline to get the vaccine currently, but then change my mind?

You can call back and schedule later.

If I live in Kentucky or Indiana, will I get my vaccine through TriHealth or through my state?

If you see a TriHealth physician, you can receive your vaccine through a location in Ohio.

Can you call me back?

No, because of the very large population, we ask you to call to schedule when you are ready.

We are physicians, hospitals and communities working together to help you live better.