Visitor Restrictions and Information

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COVID-19 Visitor Restrictions

Mask Policy Update: June 2, 2021

Effective June 2, 2021, all patients, visitors, team members and physicians, regardless of vaccination status, will continue to be required to wear a mask in all TriHealth patient care areas, including hospitals, ambulatory centers, physician practices, diagnostic centers, and rehabilitation offices. Beginning June 2, masks will be optional for fully vaccinated people in non-patient care areas, including break rooms, meeting rooms and cafeterias within patient care settings, as well as all non-clinical facilities such as corporate office buildings.”

Updated Visitor Policy - Effective Tuesday, March 2

As the number of COVID-19 cases and hospitalizations has gradually flattened over the past two months at TriHealth and throughout the region, our Command Center and physician leaders have decided to amend our inpatient visitor policy to allow 2 visitors per patient per day in our hospitals. TriHealth’s top priority is to ensure the safety of our team members, physicians, patients, visitors and community. At the same time, we are committed to providing the most compassionate care possible to our patients and their families.

Emergency Department Visitor Policy
As of January 29, 2021, our Emergency Department (ED) visitor policy allows 1 visitor per ED patient per day.

Patients must wear a mask at all times when inside a physical building.


  • End of Life – 2 visitors plus 1 clergy member allowed at end of life. Chaplains may assist the visitor and clergy member.
  • Pediatrics – ED, physician offices/practices, procedural areas, and ambulatory settings will allow 2 adult visitors to accompany pediatric patient.
  • Parent is the patient and must bring child, due to no available childcare. Children age 3 and older must wear a mask at all times.
  • Patient requires wheelchair support.
  • Patient requires support to understand instructions.
  • If a visitor is accompanying the patient under an allowed exception, the following criteria must be met:
    • Visitors are required to wear a mask at all times.
    • Visitor must be screened for COVID-19 symptoms. If symptoms are present, visitor will be denied entry to the facility and the patient may need to reschedule appointment.

Inpatient and Med Surg Visitor Policy effective March 2, 2021

  • 2 visitors per patient per day, except when the patient is in isolation:
    • Special circumstances and exceptions listed below, which will be handled on a case by case basis by clinical team.
    • Allowed visitors for each patient will continue to be documented in Epic.
  • Restricted visiting hours remain in effect – 9am - 7pm daily:
    • No restriction on the duration of each visit.
    • The visitors may leave and return during the day of the visit during visiting hours.
  • All incoming visitors will continue to be screened for COVID-19 symptoms and must wear a mask:
    • If symptoms are suspected or detected, the visitor will be denied entry.
    • If the visitor refuses to wear a mask, they will be denied entry.
  • Age restrictions: the minimum age for inpatient visitors is 15 years of age, unless otherwise noted
  • Regardless of whether the visitors have been fully vaccinated or have recovered from having the virus, COVID-19 patients in isolation will not be allowed visitors, with the exception of end of life care.

Inpatient Maternity Visitor Policy - Effective March 2, 2021

  • Two visitors – age 16 or older - may accompany the maternity patient during their stay.
  • The two visitors must remain the same and cannot switch out during the stay.
  • Due to safety reasons, only one visitor is allowed in the OR for a Cesarean delivery.
  • In cases of adoption or surrogacy, one visitor is allowed for the maternity patient and two visitors are allowed for the fetus/neonate (three total).
  • The NICU/SCN visitation policy will not change.
  • All visitors will be screened per protocol before entering the hospital.
  • All maternity patients will be tested for COVID prior to admission for scheduled deliveries (within 72-96 hours prior to admission) and upon admission for non-scheduled deliveries.
  • If a maternity visitor leaves the hospital, they will need to be rescreened upon arrival and will need to check into the appropriate maternity unit and show photo ID to be readmitted.

EXCEPTIONS to Inpatient & ED Visitor Policy

  • The newly revised inpatient visitor policy does not supersede existing policies in place for special circumstances.
  • The following areas have existing processes in place that do not change as a result of the updated inpatient visitor policy:
    • Maternity – see Inpatient Maternity Visitor Policy above.
    • Pediatrics – Physician office/practices, ambulatory and outpatient – 2 visitors allowed with visit, must be 16 and above.
    • NICU – 2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • Special Care Nursery (SCN) at Bethesda North - 2 visitors per day, visitors remain restricted to the two people who received a band at the baby’s birth.
    • End of Life Care –handled on a case by case basis at the local level.
    • Psych – handled on case by case basis at the local level.
    • CVICU, MSICU and 2300 Telemetry – 1 visitor per day is allowed, but visiting hours are 9am-7pm and visitors must be age 16 years and above.
    • ED – 1 visitor per day.

Physician Office & Ambulatory Visitor Guidelines - Effective Thursday, March 25

  • Up to 1 visitor per patient in outpatient physician practices and ambulatory settings, to be managed by each physician practice and contingent upon the ability for patients and their visitor to successfully maintain and follow COVID mitigation strategies in the waiting area, including proper physical distancing and wearing a mask at all times.
  • Up to 2 adult visitors per Pediatric patient in outpatient physician practices and ambulatory settings.
  • Patients/visitor may be asked by each practice to wait in their vehicle if outpatient waiting areas are too small to accommodate safe physical distancing standards.
  • Students needing to shadow will be reinstated subject to the Volunteer department processes.

Exceptions to Physician Office & Ambulatory Visitor Guidelines:

  • Visitors for patients receiving cancer care will vary based on patient’s circumstance.
  • NO visitors will be allowed at the infusion center.
  • The newly amended outpatient visitor policy does not supersede existing practice policies in place for special circumstances.

Patients must wear a mask at all times when inside a physical building.

Download Current Visitor Restrictions


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