Spa Etiquette

Hospitals & Locations > TriHealth Fitness & Health Pavilion > Spa and Holistic Health > Pavilion Spa > Spa Etiquette

Spa services are available to members and non-members of the TriHealth Fitness & Health Pavilion.

General Information


Please arrive 10 minutes before your appointment and 15 minutes before your first visit or any multi-service appointment.

Spa Attire

You will receive a spa robe to wear between treatments. Please leave jewelry and valuables at home. Undergarments may be worn during treatments.

Cell Phones

Please turn off cell phones or switch them to silent mode.


Tipping a spa professional is always up to our guests’ discretion.


Products may be exchanged for spa credit, if unopened. No cash refunds.


We prefer that our clients schedule an appointment, although we do our best to accommodate walk-in appointments. For appointments, call 513 246 2633.


Cancellation and Rescheduling Policy

Please provide us with at least 24 hours’ notice of any schedule changes. A credit card is required to reserve your appointment. Last-minute cancellations within four hours or no-shows will be charged $35. 

Complimentary Child Care

The Pavilion Spa is an adult area for ages 14 and older unless a child younger than that is receiving a service. Up to two hours of complimentary child care is available in our 3,400-square-foot Kids’ Life Center during your time of service.


We accept cash, check, American Express, Visa, MasterCard and Discover Card.


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