Spa Etiquette

Hospitals & Locations > TriHealth Fitness & Health Pavilion

Spa services are available to members and non-members of the TriHealth Fitness & Health Pavilion.

General Information

Timeliness

Please arrive 10 minutes before your appointment and 15 minutes before your first visit or any multi-service appointment.

Spa Attire

You will receive a spa robe to wear between treatments. Please leave jewelry and valuables at home. Undergarments may be worn during treatments.

Cell Phones

Please turn off cell phones or switch them to silent mode.

Gratuity

Tipping a spa professional is always up to our guests’ discretion.

Refunds

Products may be exchanged for spa credit, if unopened. No cash refunds.

Appointments

We prefer that our clients schedule an appointment, although we do our best to accommodate walk-in appointments. For appointments, call 513 246 2633.

Policies

Cancellation and Rescheduling Policy

Please provide us with at least 4 hours’ notice of any schedule changes. A credit card is required to reserve your appointment. Last-minute cancellations within four hours or no-shows will be charged $25 per service missed.

Complimentary Child Care

The Pavilion Spa is an adult area for ages 14 and older unless a child younger than that is receiving a service. Up to two hours of complimentary child care is available in our 3,400-square-foot Kids’ Life Center during your time of service.

Payment


We accept cash, check, American Express, Visa, MasterCard and Discover Card. 

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