Select from one of the following recorded Enrichment Training Seminars to view online.
iPad and iPhone Users: Here is a link that reference the features of Webex client on an iPad as well the link to iTunes store. The latest version (3.1.2) of this App is a designed for iPads and Iphones. Also note, please remove the existing WebEx APP on the iPad in order to install the new universal app for both devices.
Providing exceptional customer service can be challenging as we strive to meet the wants and needs of the individual being served. What do you do when you are challenged with a person who is upset, angry, and out of control? When faced with this behavior, primal instincts may activate which can lead to lashing out in an inappropriate manner, running from the conflict, or feeling helpless and unable to respond. This training can help you learn and master a more effective response through the use of Verbal De-escalation Strategies. Training participants will feel empowered in their abilities as they learn to utilize targeted communication and engagement techniques that are designed to defuse conflicts and reduce agitation of escalated persons in an effort to increase safety and generate positive outcomes.
Stress, depression, anxiety, anger and boredom can often act as a trigger to over-consume. Even the term “comfort food” suggests that eating helps provide some people with emotional security — possibly at risk to their health. In this presentation, you will learn how to manage your mood without using food, while learning some healthy strategies to reduce stress and avoid overeating.
Emotional intelligence is the ability to understand our emotional makeup, and to use that knowledge to manage our feelings and build relationships. Studies have shown that success in our careers and relationships depends less on our IQ’s and more on our EQ’s. This training will help participants understanding Emotional Intelligence and using it for their own benefit by defining emotional intelligence, educating on how our brains work to influence our emotions, and discussing methods each of us can employ to build a stronger emotional intelligence.
With today’s pressures, we’re all struggling with increased pressure and increased worry. This training focuses on some of the difficulties many of us are experiencing, and how to cope with them using a holistic “survival kit.” This includes an introduction into basic stress management skills and other strategies to insulate ourselves from many contemporary stressors.
This is the first time in history that we have 5 generations in the workplace. And while each employee is very unique, many people of the same generation share similar values, communication styles, and comfort with change and technology. Therefore, this training focuses on:
- Identify the five generations now in the workplace
- Identifying the characteristics unique to each generation
- Discuss strategies to come to an understanding, and be able to work within generations in a cooperative and productive way
A good sense of wellbeing encompasses all aspects of our lives, including our sense of purpose, our social well-being, our financial security, a positive sense of community and good physical and emotional health. And emotions play a strong role in each aspect. This training will focus on each aspect of well-being, and on practical steps we can all take to enrich our emotional well-being in each area.
Resilience is the ability to “adapt” and “bounce back” in times of stress and challenge. It helps us through difficult times, and gives us a greater satisfaction with life, and a stronger set of skills to help us achieve our personal goals. In this training, we will define resilience and its positive effects, and describe how each of us can increase our own resilience.