Ask a Counselor


If your situation is serious or urgent, please call us at 513-891-1627 or 1-800-642-9794. We are available to employees and family members of our contracted companies 24 hours a day, 7 days per week.

In accordance with the Ohio Administrative Code, Chapter 4757-5-13 Standards of practice and professional conduct: electronic service delivery (internet, email, teleconference, etc.) and enforced by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board, Ask a Counselor is NOT an internet counseling service.  This portal may be used to ask questions regarding resources  and for initial information about TriHealth EAP.   You may be encouraged to contact TriHealth EAP to schedule a session for ongoing counseling.

If your situation or question is urgent and requires an immediate response, please call TriHealth EAP at 513 891 1627 or 1 800 642 9794. We are available to employees and family members of contracted client companies 24-hours a day, 7 days a week. Otherwise, you can expect a response to your inquiry from one of our counselors typically within two business days.

The TriHealth EAP Ask-A-Counselor® service allows you and the TriHealth EAP counselors to send and receive encrypted email messages. By providing an email address, you are indicating that information can be sent from TriHealth EAP to your email address. If you elect to provide personal information to us, in no case will we sell, license or transmit that information to any outside entity for any reason, unless you authorize us to do so. There are instances in which TriHealth EAP might internally use the personal information that you voluntarily submit. These instances include identifying and registering you for services through our site.

When you send us your questions, comments or inquiry via email, we will share your correspondence with our Client/Customer Service staff and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either delete your communication or, in some cases, archive it. Your email address will not be retained for secondary purposes.

We are physicians, hospitals and communities working together to help you live better.