E-Visits

Tools > MyChart

An e-visit, an appointment with a TriHealth primary care physician in Cincinnati through MyChart, is a convenient, affordable and secure way to access care for 10 common, non-urgent medical issues (see list). You will communicate with a doctor in writing, through secure messaging in MyChart (not by video).

How it Works

  1. Log on to your MyChart account**, click on the “Messaging” tab, and click “E-Visit” to complete a symptom questionnaire explaining your condition.
  2. Pay $35 by credit card or your Health Savings Account (HSA)
  3. Receive a recommended course of treatment via electronic message from a TriHealth provider on the same day (if submitted by 4 p.m.).*

*Please note that prescriptions for controlled substances such as narcotics will require you to be examined and treated at your primary care physician’s office; controlled substances will not be prescribed during an E-Visit.

 

If you have questions about your care, please call your primary care office.

If you have questions about billing, please call Customer Service at 1 800 234 5143 or 513 569 6117.

**If you do not have a MyChart account, sign up today by clicking here.

 

Frequently Asked Questions

 

1. What Conditions Can Be Treated With an E-Visit?

An E-Visit is an electronic communication between an established TriHealth patient and a TriHealth provider about a non-emergency health concern, including:

  • Back pain
  • Flu
  • Red eye/pink eye
  • Vaginal discharge/irritation
 
  • Cough
  • Headache
  • Sinus problems
 
  • Diarrhea
  • Heartburn
  • Urinary problems
 

It is an alternative to a traditional office visit. All communication occurs in MyChart and in writing. There is no video/visual or verbal contact between you and the provider.

By logging into MyChart and answering a series of questions, you can receive care for common medical issues from the comfort of home or work or while on the go. A TriHealth provider will review your E-Visit answers, along with your medical record information, and recommend a treatment plan electronically.

If you have an urgent medical need, please call your primary care physician’s office or drive to a TriHealth Priority Care location. If you have a medical emergency, please call 911 immediately.

2. Who is eligible for an E-Visit?

Eligible for E-Visit Not Eligible for E-Visit
Established TriHealth patients who have been seen by their TriHealth primary care provider within the last 12 months Patients who have not been seen by a TriHealth primary care provider within the last 12 months
Patients 18 years of age and older Patients younger than 18 years of age
Patients who have a MyChart account Patients who do not have a MyChart account
Patients who live in Ohio and are located in Ohio when the E-Visit is submitted Patients who live outside of Ohio and/or are currently located outside of Ohio
Patients who are not pregnant or breastfeeding Patients who are pregnant or breastfeeding

3. I’m an established patient, but I don’t have a MyChart account. How do I get a MyChart account?

You can request a MyChart activation code either in person at your primary care provider’s office, or by calling your primary care provider’s office during business hours. If you call-in to request an activation code, the office staff member handling your call will email an activation code to your preferred email address.

4. How much does an E-Visit cost?

An E-Visit costs $35. You can pay for the E-Visit using a credit card or Health Savings Account (HSA). The fee will be preauthorized with the credit card/Health Savings Account (HSA) you provide. A Flexible Spending Account (FSA) card cannot be used.

If a TriHealth provider determines that your medical concerns require an in-person evaluation, you will not be charged for the E-Visit.

5. Does my insurance cover the cost of an E-Visit?

Most insurance plans, including Medicare, do not cover the cost of an E-Visit. For this reason, TriHealth does not file an insurance claim for your E-Visit. You are responsible for paying the $35 fee.

6. Who will respond to my E-Visit?

A TriHealth provider (physician, physician assistant, or nurse practitioner) will review your medical record and questionnaire answers and provide a personalized treatment recommendation. These providers work in TriHealth’s primary care physician offices or TriHealth Priority Care urgent care locations.

7. Will my primary care physician perform the E-Visit?

Weekdays between 8am and 4pm, your primary care physician (PCP) will be notified of your E-Visit submission if he or she participates in the E-Visit program. If your PCP participates in the program and is available, he or she will address your E-Visit. Otherwise, your E-Visit will be addressed by a TriHealth primary care or urgent care provider who might not be your own personal primary care provider.

8. What's the process for completing an E-Visit?

  • Log into your MyChart account.
  • Read and accept the Terms and Conditions of Use.
  • Click on the “Messaging” tab.
  • Click “E-Visit”.
  • Enter billing information, contact information and credit card information.
  • Confirm your credit card information.
  • Select the reason for your E-Visit from the list of symptom choices.
  • Select a provider.
  • Select a pharmacy.
  • Answer a series of questions, including treatments and medications you have tried, based on the symptom you selected.
  • Preview your responses to ensure that the information is complete and accurate.
  • Submit the questionnaire to TriHealth. If you cancel prior to clicking “Submit”, your credit card will not be charged.
  • • Receive a treatment plan through MyChart from a TriHealth provider. If a prescription is appropriate, it will be sent directly to your specified pharmacy. In some cases, a provider might decide it is best to speak with you by phone. You will be asked to provide a phone number where we can reach you in the event the E-Visit provider wishes to follow-up via phone.

9. When can I submit an E-Visit?

You can request an E-Visit online at any time, 24 hours a day, seven days a week.

10. When will I receive a response to my E-Visit?

Our providers answer E-Visits seven days a week.

Submit Your E-Visit Receive Reply By
By 12 p.m. ET any day 3 p.m. ET the same day
Between 12 p.m. ET and 4 p.m. ET any day 8 p.m. ET the same day
After 4 p.m. ET any day 3 p.m. ET the next day

E-Visits will not be answered on the following holidays: Labor Day, Christmas Eve, Christmas, New Year’s Eve, New Year’s Day, Easter, Memorial Day and Fourth of July.

11. How long does an E-Visit take?

You should plan to spend 10-15 minutes completing your E-Visit. You cannot save a draft to continue later.

12. How do I change an answer after I’ve submitted my E-Visit form?

If you haven't received an E-Visit response yet, you can call your provider with the correct information to address your condition. If you have received a response already, please reply and let the provider know of the change or additional information that you would like him/her to know.

13. Can I submit an E-Visit for a family member?

No, you cannot submit an E-Visit for a family member from your MyChart account. To ensure patient safety and accurate medical records, please do not submit an E-Visit for another person’s medical issue—even if it is a spouse, parent, or other individual covered by the same insurance plan—from your MyChart account.

14. Can I submit an E-Visit for my child?

No, E-Visits are only offered to patients ages 18 years and older. Pediatric patients are not eligible for E-Visits.

15. Can I have an E-Visit with my specialist?

Currently, E-Visits are offered by our primary care providers only. Specialty offices are not participating in the E-Visit program.

16. What is included in an E-Visit?

A provider will review your E-Visits answers and medical record and recommend treatment. The fee does not include the cost of other services such as prescription medications, laboratory tests or X-rays, if any are needed. Requests for refills, handicap placards, work/school notes and/or letters cannot be addressed during an E-Visit.

17. Can I get a prescription during an E-Visit?

The TriHealth provider you communicate with during your E-Visit will review your medical record and questionnaire answers and provide a personalized treatment recommendation. If the provider determines that a prescription is appropriate, he/she will prescribe medication; however, your physician will not prescribe controlled substances including narcotics during an E-Visit. Prescriptions for controlled substances require that you be examined and treated at your primary care physician’s office.

18. If the provider asks me to come in for an office visit, would I have to pay for the E-Visit?

No, if a TriHealth provider determines that your medical concerns require an in-person evaluation, you would not be charged for the E-Visit.

19. If I don’t agree with the provider’s advice or medical care, would I have to pay for the E-Visit?

Yes, you would have to pay for the E-Visit.

20. What if I have questions after my E-Visit?

If you have questions about your care, please call your primary care office.

If you have questions about billing, please call Customer Service at 1 800 234 5143 or 513 569 6117.

21. I’m feeling worse. What should I do?

If at any time your symptoms worsen, please call your primary care provider’s office. If you have an urgent medical concern or medical emergency, please call 911 immediately.

22. Can I use my smart phone (e.g., Apple iPhone, Samsung Galaxy) or tablet (e.g., Apple iPad, Google Nexus, Samsung Galaxy Note) for my E-Visit?

E-Visits require a web browser and Internet connectivity. You can use the web browser on your smart phone or tablet for an E-Visit, but at this time, you cannot use the MyChart app for an E-Visit.

23. Will the E-Visit become part of my medical record?

Yes, the E-Visit will become part of your permanent TriHealth medical record and will be available to those who participate in your care and treatment now and in the future.

24. Are my E-Visit and online medical record secure?

Yes, your E-Visit and online medical record are secure. TriHealth takes great care to ensure that your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. In addition, our system uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your E-Visit session. Unlike conventional email, E-Visits occur while you are securely logged into MyChart.

25. I’m having technical difficulties with an E-Visit. Who should I contact?

Please call your TriHealth primary care provider’s office, and the staff will assist you.

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