TriHealth Confirms Mailing Error

March 13, 2020

Cincinnati, OH – TriHealth has recently confirmed that on January 27, 2020, some letters announcing a location change were mailed to incorrect addresses. TriHealth mailed letters using patients’ full names announcing that services provided by the Bethesda North Ambulatory Treatment Center and TriHealth Cancer Institute Infusion Center were moving. Unfortunately, TriHealth confirmed on February 12 that 912 patient letters were mailed to wrong addresses.

No other information was included on the letter. Social Security numbers or financial information were NOT disclosed. TriHealth is sending letters to inform the patients affected by the disclosure.

TriHealth is not aware of any further access, disclosure, or use of the information and always recommends that patients read their insurance company “explanation of benefits” and bills from their healthcare providers in order to be certain that they are correct.

TriHealth takes its patients’ privacy seriously. TriHealth Compliance Program investigates privacy concerns by interviewing involved parties and auditing logged access into its electronic medical records. TriHealth employees are educated to privacy policies when they are hired and provided with annual re-education. Employees are held accountable to TriHealth policies and violation results in corrective action. This process was followed for the above matter.

Questions regarding this matter should be directed to the TriHealth Corporate Compliance and Privacy department via email at Compliance@TriHealth.com or by calling toll-free at 1-866-240-7690, Option 1.

Last Updated: March 13, 2020