Services for Patients

Hospitals & Locations > Good Samaritan Hospital

Coordinated Care

Good Samaritan’s professional staff of social workers and care coordinators will assist you and your family in planning for your health care needs after discharge. Our staff members provide services such as nursing home placements, home health care and medical equipment needs and referrals to community resources. You can call the department at 513 862 2567.

Ethics Committee

The Good Samaritan Ethics Committee serves as a resource to make it easier for you, your family and your health care team to talk about and understand the ethical issues that may arise in your care. The Ethics Committee members are drawn from professionals in medicine and other clinical areas, law, administration and the community. To contact the Good Samaritan Ethics Committee, call the Good Samaritan operator at 513 862 1400.

Pain Management

Unrelieved pain can interfere with your body’s ability to heal. It can cause undue suffering and interfere with quality of life. You and your family have a right to be informed and respected about pain management issues. Members of your health care team and your family will develop an individualized plan to manage your pain. Your caregivers will respond quickly to reports of pain and work diligently for optimal relief.

You and your family are responsible for informing health care providers about pain. When reporting pain, include the type and location of pain (burning, aching, stabbing, shooting, dull, etc.), the intensity of the pain using a scale of 0-10 and how the pain affects your ability to function. Inform the nursing staff if you are depressed, nauseated, unable to get adequate sleep, have lost your appetite or have limited physical activity due to pain or discomfort. Working together, you, your health care provider and your family can manage pain effectively, promote healing, restore the ability to perform normal activities and improve your quality of life.

If your physician prescribes your pain medication to be administered via a patient-controlled analgesia (PCA) pump, it is vital to your safety that only you push the button to receive additional pain medication. Family and visitors may not touch the PCA pump, but should call the nurse if there is a problem.

Patient and Family Education

The physician and professional staff caring for you will provide the information and training that you or your caregiver will need to manage your care after discharge. Please request any additional information that you believe is necessary.

Patient Financial Services

You can direct questions regarding billing and payment, including establishing a payment plan, to TriHealth's customer service representatives at 513 569 6117. Representatives are available Monday through Friday to answer any questions you have regarding your hospital bill. Financial counselors are available to assist you in applying for financial assistance and to explain our policies. If you do not wish to speak to a representative or if you are calling after hours, you can check the status of your account by accessing our Automated Voice Response system by calling 513 569 6117. You can also pay your bill online.

Patient Relations

The Patient Relations staff can answer questions about patient rights/responsibilities and advance directives, facilitate communication between patient/family and various hospital departments, and assist in the resolution of a complaint should you have one.

Pharmacy

The Good Samaritan Outpatient Pharmacy is located on the Fifth Floor across from the Century Elevators. The hours are Monday through Friday, 9 a.m. to 5 p.m., and the telephone number is 513 862 1559. Only Good Samaritan Hospital outpatients, discharged inpatients and team members may have their prescriptions filled here. It is not open to the general public.

Insurance covering your hospital stay may not pay for the take-home prescriptions you receive at discharge. Therefore, they cannot be added to your hospital bill. You will be asked to pay for these prescriptions with cash, check or credit card if our pharmacy is not included in your insurance plan.

Special Needs

Should you need special services due to a disability, communication barrier or religious belief, please consult with your nurse so that special arrangements can be made. Volume control telephones, speaker telephones and a Telecommunications Device for the Deaf (TDD) for the hearing impaired also are available upon request through your nurse. The TDD phone number to access TriHealth services is 513 862 1902.

Bathing older adult patients:

Skin protects our bodies. Frequent bathing with hot water and soap removes natural skin oils. For older adults, a complete bath twice a week is usually sufficient. Our goal is to keep you clean and comfortable yet still protect your skin. On days when complete baths are not scheduled, we will wash or assist you in washing your hands, face and private areas. If you are wet or soiled, we will clean the area quickly to avoid redness and soreness. Please let your nurse know about your special skin care needs.

Spiritual Needs

Good Samaritan’s experienced Pastoral Care staff is available to serve your spiritual needs as well as those of your family and friends. If you would like a member of Pastoral Care to visit, please ask your nurse or call 513 862 2281. The Chapel is located on the Seventh Floor near the Dixmyth Elevators.

TriHealth Referral Service

TriHealth is happy to help you find and choose a family doctor or a specialist in your area. TriHealth Referral Service also provides information about various community services as well as TriHealth educational programs and services. Call 513 569 5400 for assistance.

Website for Patients, Families and Friends

Good Samaritan Hospital is helping loved ones stay connected through CarePages, now offered to all patients at no cost. In just a few minutes, a patient or loved one can create a customized, personal CarePages website, designed to improve communication among family and friends during a health event.

The patient or loved one can update the CarePages website to include condition information, photos and more. There is also a message board for visitors to leave messages of support. Families may find CarePages easier than making and receiving multiple phone calls each day.

Wireless Internet

TriHealth provides free wireless Internet throughout our hospitals and other medical facilities. While on campus, use the wireless Internet settings on your computer or mobile device to locate trihealth_public from the list of available wi-fi networks.

While most websites are accessible through our free wireless Internet service, we will filter sites that conflict with our values, such as pornographic or gambling sites. At TriHealth, our values include respect for all people, stewardship, service excellence for all customers, response to community needs, respect for our spiritual heritage and valuing differences.

Technical support is provided 24 hours a day by Road Runner Business Class by calling 866 536 7676. The TriHealth support code is 09-000666.

We are physicians, hospitals and communities working together to help you live better.