TriHealthNow Telemedicine Privacy Policy

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TriHealthNow Privacy Statement

TriHealth, Inc. on behalf of itself and its subsidiaries and affiliates (collectively referred to as “TriHealth”, “we”, “us”, or “our”) owns and operates the website at, and various mobile applications (collectively, the “Site” or “Sites”). Through these Sites we operate various online services that enable eligible patients (“Patients”) to receive various types of health care information and telemedicine services which include but are not limited to  the provision of both initial patient evaluations, existing patient consultations and patient care, and cross-coverage patient care, via telephone or secure internet-based video (“Telemedicine Services”). The Sites also have public portions that allow anyone to educate themselves on the Telemedicine Services available from TriHealth.

TriHealth understands that privacy of information is of great importance to our Patients and the people that visit our public sites (“Visitors”).

Applicability of this Privacy Statement

This TriHealthNow Privacy Statement (“Privacy Statement”) describes what information TriHealth collects about Patients and Visitors on its Sites and how that information is used.

Your access and use of the Sites is subject to your agreement with this Privacy Statement and the TriHealthNow Telemedicine Services - Terms and Conditions. By using the Sites, you expressly agree to the terms of this Privacy Statement and consent to the collection and use of information as discussed in this Privacy Statement.

If you do not agree with this Privacy Statement, please do not use or access the Sites for any purpose. Please print a copy of this Privacy Statement for your records.

Modifications to this Privacy Statement

TriHealth may revise this Privacy Statement at any time, and such changes will be posted on this or a similar page of the Sites. It is your responsibility to review this Privacy Statement each time you use the Sites.  By continuing to use the Sites, you consent to any changes to our Privacy Statement.

Either TriHealth or a third party vendor on behalf of TriHealth may collect non-identifiable information, which is automatically collected as you browse or otherwise access the Sites. We may collect such information by tracking, or asking a third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.

Collection, Use and Disclosure of Non-Identifiable Information

Because we want our Sites to better serve Visitors’ needs, we collect some basic information about Visitors’ computers, including, but not limited to:

  • IP address (the computer’s address on the internet)
  • Operating system (e.g. Windows Vista)
  • Browser software (e.g. Microsoft Internet Explorer, Firefox)
  • Internet Service Provider (e.g. AOL)
  • Geographic location (e.g. Cincinnati, Ohio)

We use this information to continuously enhance our Sites and to better serve our Visitors’ needs. For example, we use this information to know what browsers people most commonly use, what pages are most often visited, and what functionality is most used. All the information TriHealth collects from Visitors’ computers is de-identified and is not personal information.

The non-identifiable information we collect may be shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze Site usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Sites in the most user-friendly way, and identify system performance or problem areas.

We may also use your geographic location to provide you with specific content and direct you to your closest service providers to the extent permitted by applicable law.


Like many companies, we use “cookies” to help you better navigate the Sites. A “cookie” is a small piece of information sent by TriHealth web-based applications that are stored by your Web browser on your computer’s hard drive. Cookies enhance your online experience by saving your preferences while you are visiting a particular website. The cookies do not contain any identifiable information and cannot profile your system or collect information from your hard drive. Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent.

Privacy and Security of the Secure Portal

Some of TriHealth’s Sites can be used only by TriHealth Patients, require Patients to register and log-in, and are password protected (“Registered Users”). The password protected portions of the Sites are referred to as the Secure Portals. The Secure Portals contain protected health information (PHI) or personal information about Patients. Because of this, on the Secure Portals, TriHealth must be able to link a Patient’s activity back to their identity, for example to verify identity in our systems and eligibility for Services. Therefore, in the Secure Portals, TriHealth does collect identifiable information about Patients. This includes pages visited and Services initiated.

While no web site can guarantee security, we maintain physical, administrative, and technical safeguards to help protect your PHI collected via the Secure Portals as required by applicable law. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. On the Secure Portals, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.

Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using firewall and encryption technology. All data is stored and transferred in encrypted formats that either meet or exceed standards defined by state and federal laws. No data is transferred to users that do not have rights to access such information.

All information and data you submit through the TriHealth Sites is stored on secure servers located in the United States.

Mobile Applications

We allow Patients to access the Services through a software application on a mobile device (an "Application"). If you choose to an Application, TriHealth will collect additional information about you including (1) location data, (2) device IDs and (3) other information regarding your use of the Application. TriHealth uses the information collected to analyze and improve the Patient’s experience using the Application and otherwise communicate with the Patient about the Services. Additionally, we track your location and send push notifications from time to time in order to update you about the Services and what is available to you as a Patient. If you no longer wish to receive such communications, you may turn them off at the device level.

A complete description of the purposes for which TriHealth uses and discloses any PHI collected from our Patients (including PHI collected on the Secure Portal) is described fully in our Notice of Privacy Practices or any other applicable notices provided to Patients.


Questions or comments regarding this Privacy Statement should be submitted to the TriHealth by email or regular mail as follows:

TriHealth, Inc.,
Telehealth Department
625 Eden Park Drive
Cincinnati, Ohio 45206

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