Video Visits

Institutes & Services > Primary Care
Video Visit

What is a Telemedicine video visit?

A telemedicine video visits is a visit with your healthcare provider through a video connection without having to come into the office.

What equipment do I need for the video visit?

You will be able to connect to the video visit using your mobile phone, tablet, laptop or computer. The device needs to have a camera and microphone, and a wireless network or Wi-Fi connection.

How will I access the video visit?

You will participate in a video visit in one of two ways: clicking on a button in your MyChart account, or clicking on a link sent to you via email or text message from your provider’s office. Your healthcare provider’s team will help you get connected.

What are the benefits and risks of video visits?

  • The primary benefits of telemedicine visits are quicker access to your healthcare provider from the comfort of your home.
  • The risks of video visits include limitations on what can be evaluated, which could result in an inability to treat your condition. In rare instances, security breaches could take place, causing a breach of privacy. However, your video visit adheres to all HIPAA standards and the transmission is encrypted.

How much will a video visit cost?

Please be advised that there are many factors involved in your benefits, which are unique to you. We highly encourage you to contact your insurance provider for more details about what is and is not covered. You may be responsible for a portion of your visit or all of it.

Video Visit Tips

  • A quiet environment that provides privacy is best.
  • Turn off other electronics in the room (TV, radio, etc.).
  • Set your camera at eye level to provide the best view for your healthcare provider.
  • Be aware that there may be lag time during your video visit. It is helpful to pause briefly after your provider speaks before responding.

Thank you for choosing TriHealth to receive your care. We are proud to offer our telemedicine technologies to be able to serve you and support your continued health and well-being.

We are physicians, hospitals and communities working together to help you live better.