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TriHealth Nondiscrimination Notice

The covered entities within Trihealth include the following hospitals, facilities, and providers (referred henceforth as “TriHealth”): Bethesda Healthcare, Inc., and its locations; Bethesda Hospital, Inc., and its locations; Good Samaritan Hospital of Cincinnati, Ohio, and its locations; McCullough-Hyde Memorial Hospital, Inc. and its locations; TriHealth Clinton Regional Hospital and its locations; TriHealth G, LLC, TriHealth H, LLC, TriHealth HF, LLC, TriHealth U, LLC, and TriHealth Physicians of Indiana, Inc. d/b/a TriHealth Physician Partners, and their locations; TriHealth Hospital, Inc. d/b/a TriHealth Surgery Center Anderson.

TriHealth complies with all applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). TriHealth does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)).

In compliance with Section 1557 and other federal civil rights laws, TriHealth will provide individuals with the following in a timely manner and free of charge:

  • Language assistance TriHealth will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services include, but are not limited to:
    • Electronic and written translated documents
    • Qualified interpreters
  • Appropriate auxiliary aids and services. TriHealth will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids include, but are not limited to:
    • Qualified interpreters, including American Sign Language interpreters
    • Video remote interpreting
    • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
  • Reasonable modifications. TriHealth will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.

To access our language assistance services, auxiliary aids and services, or for assistance in getting a reasonable modification, please notify your care team immediately. If a care team member is not immediately available, contact the TriHealth operator at 513-569-1900 to request language and/or support services assistance. 

If you believe TriHealth has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can:

  1. File a grievance with the TriHealth 1557 Coordinator:

    Contact Patient Relations at via phone 862-2582 or 865-1115 or email patientrelations@trihealth.com.
  2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Via mail: U.S. Department of Health & Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Attention: Language assistance services, free of charge, are available to you.

English: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call [respective number].

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1.844.337.5983 .

Chinese (Traditional): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請電 1.844.337.5980.

Chinese (Simplified): 中文（简体）：注意：如果您说中文（普通话），我们可为您提供免费的语言帮助服务。请致电1.844.337.5980。

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1.888.419.0166.

Arabic: لحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل على الرقم 5975-337-844-1.

Pennsylvanian Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 513.569.1900.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1.844.337.5984.
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French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1.844.337.5976

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1.844.337.5982.

Cushite: HUBACHIISA: Yoo afaan Oromoo dubbachuu dandeessu ta’e tajaajila gargaarsa afaanii kaffaltii malee argattu. Bilbilaa 513.569.1900.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1.844.337.5979 번으로 전화해 주십시오.

Italian: ATTENZIONE: Se parlate italiano, un servizio di assistenza linguistica gratuito è disponibile al seguente numero telefonico: 1.888.887.9180.

Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1.844.337.5978 ま で、お電話にてご連絡ください。

Dutch: AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel: 513.569.1900.

Ukranian: УВАГА! Якщо ви розмовляєте українською мовою, ви можете безкоштовно скористатися послугами перекладача. Телефонуйте за номером 513.569.1900.

Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 513.569.1900